By its very nature the helpline need a 'line' and for that to work it needs a telephone. We have chosen one of the very best mobile telephones ever made.
When you call the helpline you will be answered from a vintage Sony Ericsson K750i.
The Sony Ericsson K750i
Surprised? Well you shouldn't be. With the helpline accessible 7/7 and 24/24 the phone had to be robust, light in weight, have a very good signal response, excellent sound quality and a long battery life. Our phone gives us all of this and up to 400 hours on standby and 9 hours of talk-time!
Bluetooth gives it hands free functionality and it can send and receive email and SMS when needed.
To protect how your account is used the helpline only answers calls from registered members. Our K750i has a neat little program installed that allows the phone to identify members and refuse calls from unregistered OR withheld numbers. That is why it is so important to display your telephone number when you call.
Another installed program keeps an accurate record of time spent with each member which we deduct from the total credit time available on your account.
We couldn't find a more 'modern' telephone that had all these features rolled into one.
We chose Free.fr as our service provider for the helpline because we wanted to support the company responsible for reducing the cost of mobile communications in France by almost 50%.
So now you know.
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